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About this Qualification
This qualification is designed as a part of a package of different a qualifications that you need to do if you want to become a trainer in the security industry. Besides offering conflict management, by doing this qualification you can also deliver conflict management at level 2 as part of the security guarding level 2 or door supervision level 2 qualifications. However if you wish to become a trainer for security you would be required to have or do other qualifications as well, same are listed below:
Physical intervention delivery at level 3
Sector compliant security qualifications e.g. Door Supervision , Security Guarding etc.
General info
GLH (Guided Learning Hours) 36
Credit value 5
Assessment method: portfolio of evidence
Qualification Overview for delivery of conflict management training
The level 3 qualification for delivering conflict management has been designed by the awarding bodies to meet the requirements of trainers who wish to deliver scenario-based conflict management training. Learners will already have completed a training qualification, for example Level 3 or Level 4 Preparing to Teach in the Lifelong Learning Sector.
The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. The qualification also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training.
Entry Requirements
You should be 18 or above and the learners should have a suitable teaching qualification or ptlls at level 3 or 4
What would be taught and assessed
Know how communication can be used to solve problems and reduce the likelihood of conflict
Know the factors that influence human responses in conflict situations
Know how to assess and reduce risks in conflict situations
Know how to communicate effectively and de-escalate conflict in emotive situations
Know good practice to follow after conflict Situations
Understand the principles of scenario-based conflict management training
Be able to plan and design scenario based conflict management training
Be able to deliver scenario-based conflict management training
Know how to evaluate own Performance
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